Terms and Conditions
If the recovery exceeds 10 miles round trip, the recovery will need to be paid in advance. Under no circumstance is the £50 callout charge refundable. If you wish to cancel the recovery the remaining balance will be refunded to you minus any charges incurred (admin fee,mileage,congestion charge/toll etc.) as long as we have not reached you beforehand. Please also see payment and cancellation policy.
All police pound recoveries will have to be paid in full before the vehicle is released from the pound.
If the customer is not present, an admin fee of £50 will be charged. Failed collections are non-refundable, unless it is our fault. All documents for vehicle release will need to be emailed and money transferred via bacs prior collection.
All pre-booked transportation needs to be paid in advance, payments should be received no later than three days before the collection is made. If booking is made less than three days in advance, payment is required immediately on booking. Until payment is received, your booking will not be confirmed, and therefore we may not be able to undertake your job, or offer your preferred date or time.
Payment/ Cancellation and Refund Policy
Payment should be made either by bacs, cash or credit/debit card over the phone prior to recovery. For transportation jobs, payment needs to be made at least three days in advance of collection.
For all cancellations will have to pay a cancellation fee of £50 If the driver has already left then you will be charged a callout fee plus mileage traveled if driver arrives with you and you wish to cancel you will be charged the full recovery fee no exceptions. Please see specific service required for full refund information.
We our only responsible for your vehicle while it is loaded in ours. All vehicles are covered by our 'carriage of vehicle motor trade insurance policy” a copy of which is available on request. Any additional insurance required for loads in excess of our 'carriage of vehicle cover' (£20,000) will be negotiated and maybe invoiced separately.
Whilst every effort is made to keep to promised delivery schedules, DMR Motorcycle Recovery will not be held responsible for late or failed collections or deliveries due to unforeseen circumstances beyond our control such as road works, traffic delays or accidents, breakdowns or adverse weather conditions etc.
Any damage not identified on check sheet will not be accepted by us. All damage would need to be viewed by us prior to any repairs taking place.
DMR Motorcycle Recovery will not be held responsible for any damage that cannot be attributable to negligence on behalf of DMR Motorcycle Recovery or our staff for example Acts of God (Storm damage, Bird Strike etc.) DMR Motorcycle Recovery will not provide or be liable for the costs of any hire cars, replacement vehicles or compensation whilst the vehicle is being repaired.
Accident recovery/immobilised vehicle
We will not be held liable for any further damaged caused when loading/unloading damaged or immobilised vehicles. This also includes steps taken to secure the vehicle for recovery.
You are responsible for your own safety and that of any other passengers at all times during a recovery or when in our vehicles.
By accepting a quote given by us, you are deemed to have fully accepted our terms and conditions.